How to Login to Carbonite Cloud?

Access your Carbonite Cloud account to manage backups, view files, and restore data safely using this step-by-step guide.

Sign In to Carbonite Cloud

Tip: Use the same credentials you use for your Carbonite web or desktop account.
Could not sign in. Check your credentials or contact support.

Steps to Login to Carbonite Cloud

1

Visit Carbonite Cloud Website

Open your preferred browser and go to the official Carbonite Cloud login page.

2

Enter Your Email

Type in the email associated with your Carbonite Cloud account. This should be the email you used when registering.

3

Enter Password and Sign In

Enter your password and click "Sign In." Complete any two-factor authentication prompts if enabled for your account.

Note: If login fails, make sure your browser is updated and cookies are enabled for the Carbonite site.

Troubleshooting Login Issues on Carbonite Cloud

  • Verify you are entering the correct email and password combination.
  • Reset your password if you've forgotten it.
  • Clear browser cache and cookies, then try again.
  • Disable VPNs or firewall settings that could block access.
  • Try a different browser or device if login continues to fail.
Still having trouble? Click "Start Live Chat" to connect with Carbonite Cloud Support.